NDIS SIL, STA/MTA, ILO & SDA VACANCIES
Staff Portal
icon
Refer a participant

HelpAlong is a dedicated service provider proudly registered with the National Disability Insurance Scheme (NDIS) in Australia. Our primary focus is on delivering comprehensive support to individuals with disabilities. We thrive in sectors where the pillars of successful relationships are built on care, quality service, and empathy.

Get In Touch

Call Now
(07) 2111 1486 | 0457 429 929
Quick Email
info@helpalong.com.au
Office Address
14/104 Gympie Road, Strathpine QLD 4500

HELPALONG CORPORATE TEAM

Discover the strength within our corporate team: a force of expertise, dedication, and collaboration propelling us forward. Join us as we harness our collective strength to overcome challenges and seize opportunities, providing exceptional support services, and shaping a brighter future together

Saurav Neupane
General Manager

Saurav Neupane, General Manager at HelpAlong Pty Ltd, leads with a strategic vision and a dedication to excellence, driving organizational success in business administration. 

His leadership style emphasizes fostering growth and cultivating relationships, both internally and externally, to achieve industry-leading achievements. Saurav's approach centers on empowering team members through innovation, mentorship, and a supportive work environment, enabling them to reach their full potential. He prioritizes strong partnerships with stakeholders and clients, recognizing collaboration as essential for unlocking new opportunities and sustaining long-term growth. Saurav's leadership ensures that HelpAlong remains a beacon of innovation and success in the field of business administration.
Read more
LinkedInMobileEmail
Francis Miruru
Operations Manager

Francis, as an Operations Manager at HelpAlong, is dedicated to improving the lives of vulnerable individuals in the community. 

With a proven track record in driving results, optimizing operations, and enhancing service quality, he leads his team to provide exceptional care. Beyond managing operations, Francis fosters a culture of inclusivity, innovation, and growth within the organization. Collaborating with diverse teams, he implements strategies to enhance both effectiveness and cohesiveness. Francis firmly believes in the power of teamwork. If you or someone you know needs help accessing disability supports, please reach out. Additionally, he welcomes organizations interested in collaborating and sharing ideas to connect with him. Together, they can create a more inclusive and supportive community for individuals with disabilities.
Read more
LinkedInMobileEmail
Gaurav Amatya
Commercial Manager

Gaurav Amatya is a skilled professional with experience in business, finance, and military leadership.

He has worked in banking, administration, and the military. Gaurav is known for his leadership, planning, and financial skills. He's adaptable, solves problems well, and communicates effectively. He values honesty and teamwork and is eager to grow in his career.
Read more
LinkedInMobileEmail
Suraj Aryal
System & IT Manager

Meet Suraj Aryal, the experienced IT Manager at HelpAlong Pty Ltd, boasting over seven years of experience. 

With a passion for innovation and efficiency, Suraj is dedicated to keeping HelpAlong technologically advanced and empowering his team to excel. Whether it's implementing cutting-edge solutions or providing mentorship, Suraj is the driving force behind HelpAlong's success in the ever-evolving world of technology.
Read more
LinkedInMobileEmail
Arlene Wise
Human Resources Manager

Arlene is a human resources professional and systems specialist with roots in luxury retail, hospitality and creative industries. 

Arlene’s experience spans a variety of corporate cultures in both team based and autonomous roles. Arlene is an experienced human resources leader with an ability to foster strong relationships at all levels. Championing women, diversity and inclusion in the workplace is a key focus for Arlene, seeing the impact the traditional workplace has on mothers and their children. An expert in legislative HR process, Arlene is adept at assessing needs, generating options and implementing business positive solutions. Arlene brings to business full spectrum human resource function specialising in Recruitment & Selection, Employee Relations and Training & Development.
Read more
LinkedInMobileEmail
Chloe Sivewright
HR Administrator

Chloe is a dedicated and hard-working individual who will go to great lengths on behalf of the Scheduling team.

LinkedInMobileEmail
Dileema Kalanchi
Support Coordinator

Dileema is passionate about supporting individuals within the disability community and making a meaningful impact on their lives.

She holds a Bachelor of Social Work from Queensland University of Technology and a Diploma of Community Services. As a social worker, she specializes in working with the NDIS as a support coordinator. She also develops Positive Behavioral Support Plans to help individuals with disabilities achieve their goals and lead independent lives.
Read more
LinkedInMobileEmail
Knowledge Madudu
Service Coordinator

Knowledge is a dedicated Service Coordinator in the disability sector with a background in social work (BSc, MSc).

She is a passionate Service Coordinator with a social work background (BSc, MSc), experienced in supporting people with disabilities, mental health challenges, and vulnerable youth. She is skilled in case management, advocacy, and working with diverse communities, with a strong focus on ethical, client-centered care.
Read more
LinkedInMobileEmail
Nole Castillo
Payroll Officer

Nole has an extensive background in financial bookkeeping and payroll management from her previous roles in the Philippines. 

Moreover, she has demonstrated her proficiency as a Customer Service Representative, managing accounts for both US and Australian clients, specifically within healthcare and sales sectors. Prior to her relocation to Australia, she held positions as a Client Relations Officer and Order Management Officer within a multinational corporation.
Read more
LinkedInMobileEmail
Sandra Gant
Service Coordinator

I’m a Service Coordinator at HelpAlong with four years’ experience in the disability sector, following earlier work in Youth Residential Care.

My career began in childcare—both centre-based and Family Day Care—shaping a calm, person-centred and family-focused approach. I partner with participants, families and stakeholders to turn NDIS goals into practical outcomes: coordinating the right supports, monitoring plan utilisation, solving problems early, and advocating throughout plan reviews. I work across SIL, STA/MTA, in-home and community access programs, ensuring services are safe, consistent and aligned with each person’s strengths, culture and preferences. My measure of success is simple: people feel heard, build confidence and live the life they choose.
Read more
LinkedInPhoneEmail
Sarah Jane Hall
Senior Support Coordinator

Sarah is a passionate support coordinator with over 16 years of experience in the disability, health, and community sectors.

Sarah is driven by empathy, respect, and a commitment to freedom of choice and integrity. Sarah values collaboration and strives to ensure participants receive safe and positive outcomes through their NDIS plans. With a strong work ethic and a passion for making a difference, Sarah brings a blend of professionalism and compassion to her role. Skilled in developing strategic partnerships with service providers, community organisations, and stakeholders to expand access to high-quality NDIS services. Adept at navigating the complexities of the NDIS framework and advocating for clients’ needs, ensuring compliance with regulations while delivering impactful solutions. Committed to fostering inclusive practices and improving the overall experience for participants through innovative business strategies and relationship management.
Read more
LinkedInMobileEmail
Footer Image
Copyright © 2024. All rights reserved. HelpAlong Pty Ltd | ABN: 84 648 679 841 ACN: 648 679 841 NDIS PROVIDER NO: 4050101656

FEEDBACKS & COMPLAINTS

Providing Feedback

Your positive experiences inspire us to continue delivering exceptional service. If you've encountered a team member who has gone above and beyond or if our services have made a positive impact on your NDIS journey, we'd love to hear about it. 

Addressing Concerns

If, at any point, you feel that our service falls short of expectations, we want to hear about it. Your concerns are taken seriously, and we are committed to addressing them promptly and effectively. You can submit a formal complaint through our online complaints form or call us on (07) 2111 1486 to speak to our friendly team.

Our Commitment

We are dedicated to resolving complaints transparently and fairly. Every piece of feedback and every concern are opportunities for us to learn and improve. Rest assured, your privacy and confidentiality are paramount throughout this process.

Oops! The eligibility criteria do not match.

Thank you for expressing interest in joining HelpAlong Pty Ltd. We appreciate your time and effort.
Please note that eligibility to work in Australia is a mandatory requirement for all applicants. Unfortunately, if you are not entitled to work in Australia, we are unable to proceed further with your application. We encourage you to explore opportunities that align with your eligibility. Thank you for your understanding.

WE ARE HERE TO HELP YOU.

  • HELP
  • ASSIST
  • GUIDE
  • SUPPORT
  • EMPOWER

At HelpAlong, we believe that your feedback is invaluable. Whether it's a compliment, suggestion, or concern, your voice plays a crucial role in shaping the quality of support we provide. We are committed to creating an open and transparent environment where your experiences matter.

Name