icon

HelpAlong is a dedicated service provider proudly registered with the National Disability Insurance Scheme (NDIS) in Australia. Our primary focus is on delivering comprehensive support to individuals with disabilities. We thrive in sectors where the pillars of successful relationships are built on care, quality service, and empathy.

  • Home |
  • NDIS Code of Conduct

NDIS Code of Conduct

  • 28 October 2025

The NDIS Quality and Safeguards Commission released a series of new videos this September, to help support workers understand their obligations under the NDIS Code of Conduct.

These resources use real-world examples to illustrate how to deliver ethical, rights-based support and are available on the NDIS Commission’s website. These resources use real-world examples to illustrate how to deliver ethical, rights-based support.

What the new videos cover

  • Safety and competency: Focuses on providing NDIS supports with care, skill, and a person-centred approach.
  • Integrity, honesty and transparency: Explains how to provide services that allow participants to make informed decisions.
  • Eliminating violence, exploitation, neglect and abuse: Addresses the prevention and response to all forms of violence and exploitation.
  • Fair pricing: Discusses fair and transparent pricing for supports and services.

Where to watch the videos

You can watch the videos on the NDIS Quality and Safeguards Commission website.

Your Role & the NDIS Code of Conduct

Acceptance of your role with HelpAlong means you accept the NDIS Code of Conduct and will abide by its rules, expectations and compliances. Failure to comply with the NDIS Code of Conduct may result in disciplinary action, included but not limited to termination of employment.

NDIS Code of Conduct

The NDIS Code of Conduct applies to all NDIS providers ...

For more information regarding the NDIS Code of Conduct, refer to the NDIS Commission’s website and your HelpAlong Worker Handbook.

FEEDBACKS & COMPLAINTS

Providing Feedback

Your positive experiences inspire us to continue delivering exceptional service. If you've encountered a team member who has gone above and beyond or if our services have made a positive impact on your NDIS journey, we'd love to hear about it. 

Addressing Concerns

If, at any point, you feel that our service falls short of expectations, we want to hear about it. Your concerns are taken seriously, and we are committed to addressing them promptly and effectively. You can submit a formal complaint through our online complaints form or call us on (07) 2111 1486 to speak to our friendly team.

Our Commitment

We are dedicated to resolving complaints transparently and fairly. Every piece of feedback and every concern are opportunities for us to learn and improve. Rest assured, your privacy and confidentiality are paramount throughout this process.

Oops! The eligibility criteria do not match.

Thank you for expressing interest in joining HelpAlong Pty Ltd. We appreciate your time and effort.
Please note that eligibility to work in Australia is a mandatory requirement for all applicants. Unfortunately, if you are not entitled to work in Australia, we are unable to proceed further with your application. We encourage you to explore opportunities that align with your eligibility. Thank you for your understanding.

WE ARE HERE TO HELP YOU.

  • HELP
  • ASSIST
  • GUIDE
  • SUPPORT
  • EMPOWER

At HelpAlong, we believe that your feedback is invaluable. Whether it's a compliment, suggestion, or concern, your voice plays a crucial role in shaping the quality of support we provide. We are committed to creating an open and transparent environment where your experiences matter.

Name