HelpAlong e-Brochure 
At HelpAlong, caring for people is at the heart of what we do – not just for our clients, but for each other too. R U OK? Day is a reminder that checking in with someone and asking how they’re really going can make a difference. Sometimes that simple question is the start of someone getting the support they need.
Why It Matters
We don’t always know what’s going on beneath the surface. A colleague might look fine on the outside but be feeling very different inside. Reaching out shows them they’re not alone, and even if they don’t feel like opening up straight away, they’ll remember that someone cared enough to ask.
How to Have an R U OK Conversation
1. Ask – “Are you ok?”
Pick a quiet moment and ask with genuine concern. If they brush it off but you’re still worried, it’s ok to ask again.
2. Listen
Give them your full attention. Let them share at their own pace without rushing to offer quick fixes.
3. Encourage Action
If they’re finding things tough, encourage them to speak with a trusted friend, their GP, or a support service (see below).
4.Check In
Follow up in a few days. A simple message or chat shows you haven’t forgotten and that you care.
What to Look Out For
There are times when people might not feel ok but find it hard to say so. You may notice a shift in their mood, more absent than usual, or that they seem distracted or tired. They might talk negatively about themselves or feel less motivated. These changes can be a sign that it’s worth asking the question.
Tips for the Conversation
Remember that you don’t need the perfect words or all the answers. What matters most is showing care and empathy. Avoid telling someone to “cheer up” or “you’ll be fine” as it can feel dismissive. Instead, let them know you’ve noticed they’re not themselves and that you’re here to listen.
Where to Find Help
If things feel overwhelming, there are places to turn for support:
- ruok.org.au
- 000 in an emergency
- Lifeline on 13 11 14
- Beyond Blue on 1300 224 636
- Suicide Call Back Service on 1300 659 467
Support at Work
Team members and their immediate family can access free and confidential support through our Employee Assistance Program (EAP). You can call 1800 818 728 or visit helpalong.com.au/eap at any time.
A Final Thought
It’s normal to feel unsure about starting the conversation. Please reach out to your manager, HR Manager or support person for further assistance if needed.
