Pets in the Workplace

Pets bring comfort, joy, and companionship to many of our participants. Having a pet can improve emotional wellbeing and provide a sense of connection — especially for participants living independently.

However, while animals can be wonderful companions, they can also introduce potential health and safety risks for our staff. It’s important that we balance participant choice with staff safety.

Why Pets Matter and Why Safety Comes First

Animals can behave unpredictably, particularly in unfamiliar situations or around new people. Even well-trained pets may react defensively if startled or if their owner is distressed. To support both the participant and our team members, HelpAlong is committed to ensuring clear safety processes are followed.

HelpAlong’s Approach

A Home and Risk Assessment will always be completed before supports commence at a new site. This includes identifying if pets are present, their type, and any related risks.

If staff attend a property and find a pet that has not been disclosed, they must:

1. Leave the immediate area if there is any perceived risk.
2. Notify their manager straight away.
3. Complete an Incident Report via the portal as soon as practicable.

This process helps ensure both staff and participants remain safe, and that our records accurately reflect the support environment.

Staying Aware

Remember that animal-related risks are not just about bites or scratches — they can also include:

• Allergies or asthma triggers
• Trip hazards (leashes, pet toys, food bowls)
• Infection risks from animal waste
• Emotional distress from unexpected encounters

By maintaining vigilance and following procedures, we help create a safe, respectful, and person-centred environment for everyone — including our furry friends.

Take 5: Working Safely Around Pets

Before entering or while supporting a participant in their home, always take five to think:

STOP and OBSERVE

· Check surroundings for signs of pets (bowls, cages, fur, toys, fences, sounds).

· Review the site risk assessment does it list pets?

ASSESS the Situation

· Are pets secured?

· Do they seem calm or agitated?

· Is there a safe entry point?

ASK and COMMUNICATE

· Politely ask the participant or carer to secure the pet before commencing support.

· Clarify any boundaries (e.g., where pets are allowed during your visit).

STAY ALERT

· Avoid sudden movements or loud noises.

· Do not attempt to touch, feed, or handle animals.

· Maintain safe distance, especially with unfamiliar or large pets.

ACT if Risk Changes

· If a pet behaves unpredictably or a new animal appears, pause your work.

· Notify your manager immediately and complete an incident report.

Continuous Improvement

Your observations are vital in keeping everyone safe.

If you have suggestions on managing pets in participant homes or improving our risk processes, please share your thoughts through the HelpAlong Feedback Portal.